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Report an email deliverability issue

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4 comments

  • Heather Hadley

    I need to be able to see who is emailing me in the messages.

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  • Alan

    Hi Heather Hadley! In your trip's message feed, you can hover over the initials to the left of the message to see which traveler has responded. 

    If this isn't working the way you'd expect, please don't hesitate to reach out to our support team using the blue Support button so that we can take a closer look! 

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  • Heather Hadley

    When I try to send forms if I have any travelers in the trip without an email address the forms will not send out at all.  I used to be able to list all the travelers in the trip and send forms that would go out to just the person(s) with a listed email address. Now I haven't been able to send any forms to the travelers in the trip with an email address if  there are other travelers in the trip that do not have an email address listed.

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  • Chelsey Moise

    Hi Heather Hadley! Typically, forms can still be sent to the individuals with email addresses but will skip or be unable to send to travelers with no email address. We'd love to take a look here at your specific issue, however, we are not able to do that on the forum. Please reach out to hello@traveljoy.com or through the blue support button in your Dashboard with details on this so we can dig in together and find a solution or workaround! 

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