Note: Reaching out to Support separately after reporting is not necessary, as the Report button alerts the team.
We have added a "report" feature to quickly and easily report messages that are not received by your clients. Accurately reporting these messages helps pinpoint specific improvements we can make to ensure your messages reach your clients consistently.
If a client reports that they have not received a message, please do the following:
On the trip's Messages tab, find the message that the client states they have not received. Click the three dots at the bottom-right corner of that message and click "Report Problem," then fill out the relevant details and click OK.
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Each message reported will be logged, investigated, and used to improve deliverability. For the best results, please be sure to use this Report button for each individual message that a client confirms they have not received.
Comments
4 comments
I need to be able to see who is emailing me in the messages.
Hi Heather Hadley! In your trip's message feed, you can hover over the initials to the left of the message to see which traveler has responded.Â
If this isn't working the way you'd expect, please don't hesitate to reach out to our support team using the blue Support button so that we can take a closer look!Â
When I try to send forms if I have any travelers in the trip without an email address the forms will not send out at all. I used to be able to list all the travelers in the trip and send forms that would go out to just the person(s) with a listed email address. Now I haven't been able to send any forms to the travelers in the trip with an email address if there are other travelers in the trip that do not have an email address listed.
Hi Heather Hadley! Typically, forms can still be sent to the individuals with email addresses but will skip or be unable to send to travelers with no email address. We'd love to take a look here at your specific issue, however, we are not able to do that on the forum. Please reach out to hello@traveljoy.com or through the blue support button in your Dashboard with details on this so we can dig in together and find a solution or workaround!Â
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