Automatic Reply upon inquiry

Ai Putalan

• September 07, 2023 17:24

Hi Traveljoy, 

Good day

I would like to ask the following; 

1. Automation reply for all the leads that inquire in my website and link form? 

Automation 1: Thank you email and will advise in the email that we will check their inquiry and get back to them within 24 to 48hrs 

Automation 2: Email follow-up with leads if we do not receive their reply. 

I hope you can help me with this. 

Thank you very much. 

Ai

0

• 

  Bruce Powell

  • September 12, 2023 13:57

  Im not from TravelJoy, but I think that automation is mostly a feature of email marketing services. I don't think we will see that level of support anytime soon, I'm just saying. It would be nice though.

  However a confirmation email, with an auto-reply after being sent is pretty standard and should be implemented as soon. I have issues with the embedded form where the page doesnt scroll to the top to show the confirmation message. Sometimes people then schedule a call because they are not sure it was received. A confirmation email would eliminate this.

  0
• 

  Alan

  • September 18, 2023 19:59

  Hello Ai and Bruce!

  Ai: If I'm understanding correctly, you're collecting leads via our embedded form option on your website. 

  While we do not have a function to automatically reply to these leads via email, we do have a customizable confirmation page that the client will see as soon as they submit the form. You can learn how to set this up  here: https://help.traveljoy.com/hc/en-us/articles/4619252189460-Create-a-custom-confirmation-template

  We also do not currently have an automated email follow-up for times when your client doesn't get back to you. This is something we've added to our feature request list.

  Bruce: We do have an unofficial workaround for this, but it does require some intermediate HTML knowledge. In your embed code, there is a section that starts with <iframe.

  What you'll want to do is add the code below between <iframe and src, making sure to have a space on each end:
   
  onload="self.scrollTo(0,0)"
   
  When you're done, that section will look like this:
   
  <iframe onload="self.scrollTo(0,0)" src

  Again, this is somewhat advanced so should only be attempted if you are comfortable making such a change. I hope this helps! 

  0
• 

  Bruce Powell

  • September 21, 2023 18:27

  @Alan, thank you! That was very helpful!

  0

Please sign in to leave a comment.