Chelsey Moise

1. Using TravelJoy
2. Tasks
3. Use a task to automatically send a message to your client

Hi there! Great question. At this time, an automated email can only be sent to either the primary traveler or the individual travelers. I can definitely see how being able to schedule emails to ind...

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• Chelsey Moise
• November 19, 2024 18:45
• 0 votes

1. Account Management
2. Messaging settings
3. Report an email deliverability or formatting issue

Hi Heather Hadley! Typically, forms can still be sent to the individuals with email addresses but will skip or be unable to send to travelers with no email address. We'd love to take a look here at...

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• Chelsey Moise
• October 29, 2024 14:44
• 0 votes

1. Using TravelJoy
2. Payments
3. How do I explain the convenience fee to my client?

Chinwe Umeh great question! The convenience fee is required to be shown separately from the total. That said, you're welcome to turn off having your clients pay the convenience fee and increase the...

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• Chelsey Moise
• October 11, 2024 17:26
• 0 votes

1. Using TravelJoy
2. Forms
3. Send forms to collect client details, signed agreements, and authorizations 🎥

Hi Vincent & Vivian S! To put a form on your website, you can embed the form by following the steps here: https://help.traveljoy.com/hc/en-us/articles/360016308691-Embed-a-client-inquiry-form-on-yo...

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• Chelsey Moise
• September 24, 2024 18:42
• 0 votes

1. Using TravelJoy
2. Groups
3. The difference between a trip and a group

Hi Audrene! We would love to help you with your large group. When you have roommates booking separately, we recommend having them book separately as single travelers and then merging their bookings...

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• Chelsey Moise
• August 27, 2024 14:20
• 0 votes

1. Using TravelJoy
2. Trips
3. Import hotel content into your smart proposal or itinerary

Hi Frank Fenneran! Thanks for these feature requests here. I have shared them with our Product team to evaluate for future updates!  Beatriss Willis There are times when pictures aren't able to be ...

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• Chelsey Moise
• August 15, 2024 12:30
• 0 votes

1. Using TravelJoy
2. Groups
3. The difference between a trip and a group

Hi Shani Mack! Great question! There is no maximum for how many people can be added to a group. The 10 maximum is how many people can be added to one package. :) 

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• Chelsey Moise
• July 23, 2024 16:51
• 0 votes

1. Getting Started
2. Support
3. How to reach TravelJoy support

Hi Betty Fisher! Our fifteen minutes calls can be scheduled here!

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• Chelsey Moise
• July 09, 2024 18:35
• 0 votes

1. Getting Started
2. Support
3. How to reach TravelJoy support

Hi Pauline Lane! Our fifteen minutes calls can be scheduled here!

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• Chelsey Moise
• June 25, 2024 21:09
• 0 votes

1. Using TravelJoy
2. Payments
3. Pay your suppliers and withdraw your markup from trip funds or group funds

Hi The Curated Experience! Stripe is our payment processor who issues the virtual cards through TravelJoy. Great question! 

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• Chelsey Moise
• June 25, 2024 13:02
• 0 votes