Chelsey Moise

1. Using TravelJoy
2. Messaging
3. Schedule an email to be sent later

Hi Michelle Perry! Messages currently can only be scheduled with clients that do have a trip created in TravelJoy. That said, I'm happy to share this feature request with our team! 

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• Chelsey Moise
• June 11, 2024 19:26
• 1 vote

1. Using TravelJoy
2. Booking through TravelJoy
3. Offering Faye travel insurance with TravelJoy

Hi Misty Irby and Danielle Schneider! These are both great questions. For policy-related questions, we recommend reaching out to Faye’s 24/7 support through their contact page! They will best be ab...

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• Chelsey Moise
• June 11, 2024 13:19
• 0 votes

1. Using TravelJoy
2. Groups
3. Duplicate a package on your group booking page

Hi Sonya Le! Typically when this happens, it is because the Final Payment Due Date is before the "Available until" date or not filled out. If you scroll down, you may need to update that date!  If ...

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• Chelsey Moise
• May 14, 2024 18:11
• 0 votes

1. Using TravelJoy
2. Groups
3. Convert a trip into a group

Hi Sandra Braxton! Thank you so much for your insights here - I can see how this could be made better for your workflow. I have shared this with our team! As a workaround in the meantime, one optio...

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• Chelsey Moise
• March 27, 2024 13:15
• 1 vote

1. Getting Started
2. Setting up your account
3. Choosing image sizes for profile photo, agency logo, and trips

Hi Sharee Perciful! Looks like we missed your question, but I wanted to answer it. At this time, the only way to add images in a Smart Proposal is to use the "Image Upload" within each item:   That...

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• Chelsey Moise
• March 12, 2024 16:58
• 0 votes

1. Getting Started
2. Setting up your account
3. Choosing image sizes for profile photo, agency logo, and trips

Hi Nyla Ann Gatte! Great question! We recommend using photos that are at least 1200 pixels wide, and larger sizes will be even better. 

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• Chelsey Moise
• March 12, 2024 16:55
• 0 votes

1. Getting Started
2. Setting up your account
3. Import your client list

Hi Laura Lagudis! We'd be happy to import your spreadsheet for you. You can upload it by following the steps under "Custom Import" or email it to hello@traveljoy.com from the email address associat...

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• Chelsey Moise
• February 28, 2024 19:54
• 0 votes

1. Account Management
2. Team
3. Refer a trip to your team member

Hi Ashley Flowers! This is a great feature request. While this isn't available currently, I can definitely see how it would be beneficial to be able to refer trips between team members. I've shared...

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• Chelsey Moise
• February 13, 2024 20:51
• 0 votes

1. Using TravelJoy
2. Payments
3. Collect payments or authorizations from your clients

Hi Miriam Jackson! At this time, the option of typing is not able to be removed but I can see how that would be beneficial. I've shared your thoughts here with our Product team! 

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• Chelsey Moise
• February 13, 2024 20:34
• 0 votes

1. Using TravelJoy
2. Forms
3. Share a template with colleagues outside your team

Hi Laurie Hunter! At this time, library items are not shareable with team members but I can see how that would be a beneficial addition. I have added this feature request to our list and shared it ...

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• Chelsey Moise
• February 13, 2024 13:14
• -1 votes