Alan Pugh

https://www.traveljoy.com

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Activity overview

Latest activity by Alan Pugh
  • Alan Pugh commented,

    Official comment

    Hi Michelle!  This message only pops up when insecure text fields have been added to collect credit card information. You'll want to remove these fields before continuing. Once you've done that, yo...

  • Alan Pugh commented,

    Hi Sophy, It appears that you're referring to the "Lorem Ipsum" filler text on the Description section of your group booking page. This is sample text -- you can just delete it and type whatever yo...

  • Alan Pugh commented,

    Hi Jessica! This would be a great place to start: https://help.traveljoy.com/hc/en-us/articles/360016308231-The-Ultimate-Guide-to-Group-Booking-

  • Alan Pugh commented,

    Hi Kamesha! We do not currently have plans on adding a feature for child pricing, though this may change in the future. If we do add this in a future update, we'll be sure to update our Ultimate Gu...

  • Alan Pugh commented,

    Official comment

    Hi Chastity! This sounds like it could be a bug, so I would recommend sending in a support request using the blue Support button so that we can investigate more closely. Please be sure to include t...

  • Alan Pugh commented,

    Official comment

    Hi Shaneca! If you search "business email" on our Help Center, you will find a guide detailing how to do this. EDIT: Direct link is here: https://help.traveljoy.com/hc/en-us/articles/360030721131-C...

  • Alan Pugh commented,

    Official comment

    Hi Cheryl! If you search "Combine Forms" in our Help Center, you will find a guide which discusses this.  EDIT: Direct link is here: https://help.traveljoy.com/hc/en-us/articles/360016089572-PROTIP...

  • Alan Pugh commented,

    As you can see with the credit reporting and airport cases above, there are some solutions that seem to be easy, but plugging those solutions into computer code can reveal unexpected issues. It is ...

  • Alan Pugh commented,

    Official comment

    Hi Mimi! You can always do this by sending the client a new supplier invoice -- the card information will still be on file for them, they'll just be prompted to re-enter their security code so that...

  • Alan Pugh commented,

    Great question Rae! If the first and last name and email address all match, it will update the existing client. Otherwise, it will create a duplicate, but you can merge clients manually when this h...