Alan Pugh

https://www.traveljoy.com

  • Total activity 622
  • Last activity
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  • Followed by 14 users
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Activity overview

Latest activity by Alan Pugh
  • Alan Pugh commented,

    Official comment

    I'm happy to share that the Itineraries by TravelJoy app is now available for Android and Apple devices! Check out a quick introduction video at the top of our Itineraries by TravelJoy FAQ. 

  • Alan Pugh created a post,

    Support availability for the 2023 holiday season

    Hey everyone! Before I go rake some leaves and hang some lights, I wanted to share some updates on what to expect over the next seven weeks as we kick off the holiday season in just a few days.  Th...

  • Alan Pugh commented,

    Official comment

    Hi GretchenP! Thanks for reaching out! Our Community Hub is a space for sharing tips, tricks, and best practices between TravelJoy members. Because all members can see these posts, we can't provide...

  • Alan Pugh created a post,

    Frequently asked questions about disputes

    We've received a number of questions recently about disputes -- how they work, who controls the process, and why they seem so hard to win as a merchant -- so I wanted to pull back the curtain on th...

  • Alan Pugh commented,

    Hello Ai and Bruce! Ai: If I'm understanding correctly, you're collecting leads via our embedded form option on your website.  While we do not have a function to automatically reply to these leads ...

  • Alan Pugh commented,

    Official comment

    Hi LaKita! Currently, our invoices accept all major credit cards, but we are unable to accept Carnival gift cards if they do not have a major credit card logo (such as Visa or AmEx) on them. 

  • Alan Pugh created a post,

    Joymaker updates, September 2023: Support availability and our newest members!

    Hey everyone! We're two-thirds of the way through 2023 and it has been a wild year so far. We held our first two Expert Series webinars to introduce itineraries and group management, and we've adde...

  • Alan Pugh commented,

    Official comment

    Hi there DC Travel! Thanks for your post! Because you're looking for new features, I recommend sharing these with our support team at hello@traveljoy.com so that they're tracked -- the Community Hu...

  • Alan Pugh commented,

    Official comment

    Hi Tiffany! Thanks for the post! I did want to clarify that receipts are only sent to the client listed on the invoice. There are some known risks in sending one client's receipt to another client....

  • Alan Pugh commented,

    Good morning, folks, and thanks for continuing to share this feedback!  Having been here since our public launch in early 2018, I can't say enough about how our members have been instrumental in sh...