Alan

1. Account Management
2. Messaging settings
3. Report an email deliverability issue

Hi Heather Hadley! In your trip's message feed, you can hover over the initials to the left of the message to see which traveler has responded.  If this isn't working the way you'd expect, please d...

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• Alan
• July 08, 2024 21:38
• 0 votes

1. Getting Started
2. Setting up your account
3. Create your email signature

Thank you for your feedback, Ashley Flowers and Nancy-Kay Neville! This has been shared with our product team for review. 

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• Alan
• July 08, 2024 21:35
• 0 votes

1. Using TravelJoy
2. Groups
3. Set a maximum room quantity for your group booking page

Hi Matthew, Thank you for the feedback. I understand the confusion around the title. Our intent with the title is to point out that this feature is only available on group booking pages, not that t...

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• Alan
• September 18, 2023 20:18
• 0 votes

1. Using TravelJoy
2. Groups
3. Duplicate a group booking page

Hi Ashli! Because this deals with specific settings in your account, please reach out to our support team at hello@traveljoy.com for assistance. Thanks! 

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• Alan
• September 18, 2023 19:47
• 0 votes

1. Using TravelJoy
2. Payments
3. Process a payment on a supplier invoice

Hi Danielle and Patrick! Danielle: The three dots will show up if the screen is too narrow to show all of the buttons. Otherwise, the buttons will show up instead.  While we've changed other icons ...

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• Alan
• September 18, 2023 19:46
• 0 votes

1. Using TravelJoy
2. Payments
3. Pay your suppliers and withdraw your markup from trip funds or group funds

Hi Randa!  Because your question deals with account-specific information, please send us a message at hello@traveljoy.com. We'll be happy to look into it for you! 

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• Alan
• September 18, 2023 19:28
• 0 votes

1. Using TravelJoy
2. Payments
3. Add your own markup to an invoice item

Hi Heidi! It looks like I originally calculated the processing fees only on the original $500. When calculating for a charge of $530, I get $23.15. However, neither of these tells the whole story. ...

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• Alan
• August 30, 2023 20:52
• 0 votes

1. Using TravelJoy
2. Clients and suppliers
3. Collect and store client passport photos 🎥

Hi Pam! Each time a form is submitted, it is collecting details on a single client and syncing those details with the client's profile. Each profile can store a single passport image.  In order to ...

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• Alan
• August 15, 2023 17:47
• 0 votes

1. Using TravelJoy
2. Payments
3. Add your own markup to an invoice item

Hi JaWana Travel! You won't pay any fees when using the money in your Funds balance. This includes withdrawing the balance, as well as paying suppliers from the balance using virtual cards or wire ...

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• Alan
• August 10, 2023 14:42
• 1 vote

1. Using TravelJoy
2. Payments
3. Pay your suppliers

Hey Kenyatta!  I replied to your support requests yesterday morning, and noticed that you reached out again later and said you hadn't heard back.  Since you're getting notified of replies to this c...

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• Alan
• August 09, 2023 13:36
• 0 votes