Alan
https://www.traveljoy.com
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Posts
Recent activity by Alan-
Joymaker updates, Summer 2024: Latest on live chat, AI, and support availability
Hey everyone! Back in May, I shared the news that we would be testing live chat support as well as AI support, and today I have updates on both of these projects. We also have our next company tri...
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Joymaker updates, Spring 2024: AI support, live chat, "What's New" webinar
Hey everyone! With our first Joymaker update of 2024, I'm excited to share some big updates coming out of last month's company trip! As I've shared in the past, these company trips often provide o...
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Support availability for the 2023 holiday season
Hey everyone! Before I go rake some leaves and hang some lights, I wanted to share some updates on what to expect over the next seven weeks as we kick off the holiday season in just a few days. Th...
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Frequently asked questions about disputes
We've received a number of questions recently about disputes -- how they work, who controls the process, and why they seem so hard to win as a merchant -- so I wanted to pull back the curtain on th...
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Joymaker updates, September 2023: Support availability and our newest members!
Hey everyone! We're two-thirds of the way through 2023 and it has been a wild year so far. We held our first two Expert Series webinars to introduce itineraries and group management, and we've adde...
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Coming soon: Mandatory two-step authentication for most members
Hey everyone! We're updating our safety and security policy to require two-step authentication (also known as two-factor or multi-factor authentication) for most of our members, and highly recommen...
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TravelJoy Support updates, April 2023: Response times and Help Center updates
Hello fellow TravelJoyers! What a rush the first quarter of 2023 has been. We didn't have an update here for March because much like many of you, we were keeping busy with an explosive booking seas...
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TravelJoy Support updates, February 2023: Response times and our newest member!
Hi everyone! I hope that 2023 is treating you well. We've heard from many of you that business is picking up in the new year, and we're so happy that you've trusted us to help you save time and sta...
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TravelJoy Support updates: Availability in December 2022
Hi everyone! I hope you all had a fantastic Thanksgiving! I wanted to share some quick updates about our December availability as we work through a number of things, including a team trip, our ann...
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TravelJoy Support updates: New releases and our newest member!
First of all, I want to share a huge thank you to everyone for your patience over the last few weeks! October's delays are resolved and things are back to normal, and your kind words during these w...