Alan
https://www.traveljoy.com
- Total activity 638
- Last activity
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Activity overview
Latest activity by Alan-
Alan created a post,
Joymaker updates, Summer 2024: Latest on live chat, AI, and support availability
Hey everyone! Back in May, I shared the news that we would be testing live chat support as well as AI support, and today I have updates on both of these projects. We also have our next company tri...
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Alan commented,
Official comment Hi Jasmine Hylton! If you're referring to a package on a group booking page, you can sometimes accomplish this by making the deposit the same amount as the package itself. For example, if the packa...
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Alan commented,
Official comment Thanks for sharing this request, Lisa, and congrats on the success of your group so far. While we do not partner with services who can build invoices on your behalf, we do have a full-service suppo...
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Alan created a post,
Joymaker updates, Spring 2024: AI support, live chat, "What's New" webinar
Hey everyone! With our first Joymaker update of 2024, I'm excited to share some big updates coming out of last month's company trip! As I've shared in the past, these company trips often provide o...
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Alan created an article,
Add DNS records to send emails from your domain
⚠️ Advanced users only! DNS changes can impact your website and email services. If you are unfamiliar with this topic, we recommend sharing this guide with your domain registrar's support tea...
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Alan commented,
Official comment I'm happy to share that the Itineraries by TravelJoy app is now available for Android and Apple devices! Check out a quick introduction video at the top of our Itineraries by TravelJoy FAQ.
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Alan created a post,
Support availability for the 2023 holiday season
Hey everyone! Before I go rake some leaves and hang some lights, I wanted to share some updates on what to expect over the next seven weeks as we kick off the holiday season in just a few days. Th...
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Alan commented,
Official comment Hi GretchenP! Thanks for reaching out! Our Community Hub is a space for sharing tips, tricks, and best practices between TravelJoy members. Because all members can see these posts, we can't provide...
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Alan created a post,
Frequently asked questions about disputes
We've received a number of questions recently about disputes -- how they work, who controls the process, and why they seem so hard to win as a merchant -- so I wanted to pull back the curtain on th...
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Alan commented,
Hello Ai and Bruce! Ai: If I'm understanding correctly, you're collecting leads via our embedded form option on your website. While we do not have a function to automatically reply to these leads ...