Overview
We’ve partnered with Faye to make travel insurance more accessible and easy to purchase right from the TravelJoy platform! With Faye, your clients can rest assured their trip is protected. Plus, with every purchase, you earn a generous 24% commission.
In this guide, we’ll go over where and how to enable this feature, how to contact Faye, and some frequently asked questions.
- How it works
- What happens after purchase
- Review insurance purchase reporting
- How to get in touch with Faye
- FAQs
How it works
Faye travel insurance can be offered on all group booking pages and invoices, supplier and direct. In this section, we’ll walk through how to add this feature to each option, as well as how it will appear to your clients upon purchase.
| 💡 While this option is available on supplier group booking pages and supplier invoices, it’s important to note that your client’s credit card will be charged for the quoted amount of insurance at the time of credit card submission. |
How to add to a group booking page
To add to a group booking page, locate the pricing tab within the group booking page editor, scroll down to the “Payment details” section, and select the checkbox to “Offer travel insurance”:
After completing the brief mandatory licensing and onboarding video, you’ll be prompted to enter the destination and travel dates for the group. You will also be given the option to enable CFAR (cancellation for any reason) coverage at this time. Once the requested information has been completed, be sure to click the blue “Update group booking page” button in the bottom right-hand corner:
Don’t forget to publish your group booking page when finished!
Your clients will now see the following option when booking through the published group booking page:
If clients choose to opt into insurance at this point, they’ll be prompted to provide additional personal information prior to purchase.
How to add to an invoice
To add to an invoice, scroll to the bottom of the invoice while in edit mode, and select the “Offer travel insurance” check box under the “Settings” section:
After completing the brief mandatory licensing and onboarding video, you’ll be prompted to add personal details regarding the trip in order to enable purchase of Faye travel insurance. You will also be given the option to enable CFAR coverage at this time.
After the trip information has been updated, be sure to select the blue “Update invoice” button in the bottom right-hand corner:
Once you have sent the invoice to your client, they’ll be able to review the insurance option within the invoice as seen below:
How to add to a smart proposal with authorizations enabled:
To add to a smart proposal, click on the Pricing tab under Settings and select "Accept supplier payment". Then, check the box next to "Offer travel insurance":
Once you check that box, complete the requested details and click "add to proposal":
Once you have sent the proposal to your client and they have approved it, they’ll be able to review the insurance option before authorizing the proposal as seen below:
How to add auto-reminders to send to your clients
Did you know automatic reminders to purchase travel insurance can increase sales by more than 20%? By default, when you offer insurance on your invoice or smart proposal this reminder setting will automatically be turned on:
If your client initially declines the insurance offer, they will automatically receive reminders to purchase coverage 30 days and 1 day before their scheduled departure. This will generate a new invoice link for your client that only offers insurance to cover their trip!
| 💡 These reminders are automatically included with the original travel insurance quote you previously sent to your client. If any changes occur—such as adding extra travelers—you should disable the original reminders and manually provide an updated quote. |
What happens after purchase
Purchase confirmation email & app access
After purchase your clients will receive an email (on which you’ll be cc’d) including their policy documents and providing instructions on how to access the Faye mobile app:
From the app, they can easily file a claim, receive trip updates, and get in touch with live Faye support (24/7, 365 days a year) all in one place.
The Faye app is available for both Apple and Android users:
Starting 6/14/2024: Policy documents and receipts of purchase from Faye will automatically be stored within the trip’s Files tab.
How your client’s insurance choice displays on invoices
Whether they opted in or opted out of Faye insurance, your clients will see their choice reflected within the line items of their invoice:
Review insurance purchase reporting
If you’re looking to review purchases of insurance in one place, the commissions & sales report can allow you to do so.
You can use the “Details” tab of the report to filter dates and search specifically for Faye-related transactions:
The “Suppliers” tab will offer you an overall view of purchases related to Faye and the total, expected, and collected commission amounts:
How to get in touch with Faye
Faye offers 24/7, 365-day support (with real people!) to both you and your clients. For questions regarding specific policy coverage and more, visit their contact page.
FAQs
Does Faye insurance cover both domestic and international trips?
Yes, it does!
Are cruises covered?
Cruises are covered under Faye insurance.
Can international clients purchase coverage?
Only clients who reside in the U.S. (All 50 states and DC) may purchase Faye travel insurance.
Can I offer CFAR coverage?
Yes! CFAR (cancellation for any reason) coverage is an available option* that can be enabled when setting up insurance on both group booking pages and invoices**.
* CFAR is not available in every state.
**to be eligible for CFAR the traveler must purchase the policy within 14 days of the initial trip deposit, and insure their estimated full trip cost.
What if my clients or myself have questions about Faye insurance?
For policy-related questions and concerns, reach out to the Faye team directly here.
What is the average turnaround time when a client files a Faye claim?
Faye offers insight to their claims process in this guide from their website.
Is this feature available on all group booking pages and invoices?
This feature is available on all group booking pages and invoices, supplier and direct.
When can I expect to receive my commission?
Commission is typically paid out within 3 weeks post-purchase.
How does this work with my host?
If you work with a host agency, be sure to check in with them about how to handle commissions earned through TravelJoy.
Where can I see more frequently asked questions directly related to Faye travel insurance?
Faye offers a frequently asked questions page that can be reviewed here.
Comments
17 comments
How will this work for group pages with multiple travelers a single group booking? (i.e. Two travelers splitting a room)
Hi Kalisha and Brendan!
The partnership between Faye and TravelJoy means that when you offer Faye travel insurance, you're doing so under Faye's licenses. Because this doesn't involve your host agency's IATA, we pay all commissions directly to you via your linked bank account.
Faye insurance can be offered on Supplier Group Booking Pages and does work with more than one traveler to a room.
How to we update the rate for Faye if the invoice rate is changing? The package price has gone up so it no longer matches the Faye quote?
Hi Alexis! As this would change the policy, we recommend reaching out to Faye’s 24/7 support through their contact page: https://www.withfaye.com/contact/
Even if the invoice isnt paid yet? Its just a quote?
Hello,
I booked my group travel page as direct. How do I add insurace from there?
How can I check on coverage. I want to confirm that a certain situation is covered before purchasing. Thanks, Danielle
What if my client cancels before paying the full trip amount?
Hi Misty Irby and Danielle Schneider! These are both great questions. For policy-related questions, we recommend reaching out to Faye’s 24/7 support through their contact page! They will best be able to assist you with both of your questions.
How can a client go back into the booking page to accept or purchase Faye Travel protection after they've declined purchase initially? The clients are still within the 14 day window of deposit to reconsider and purchase the insurance that they initially declined. Thank you!
Hi Joyce Nelson!
You can send a new invoice to your traveler from their trip, for insurance only, at any time within their eligibility window.
Can a client accept after they initially declining?
I added the Faye option to the invoice but the client received an error stating that they could not process the Faye Insurance payment.
I had her uncheck it to proceed with authorizing payment for the the supplier invoice.
Now, I don't know how to resend the insurance because she does want it
I expired one invoice for Faye insurance and generated a brand new invoice. I saw the insurance was accepted and saw a payment.
Now that I'm looking closer, somehow the expired Faye invoice was purchased and the new invoice just shows pending and for $0.
I expired the old invoice because we added an additional traveler and they are not covered on the new paid invoice.
What happened here?
Hi Mary,
Thank you for reaching out!
We'd like to investigate this further. Can you reach out to hello@traveljoy.com from the email address associated with your account so we can take a look? If you can include links to both invoices in your initial message, this would help greatly!
Looking forward to getting this resolved for you.
My client declined insurance. I do not have the send insurance reminders checked. Client has changed their mind. How do I send after the 14 days has expired?
What if both people on the invoice live in different states? Do you need to send two separate invoices for the insurance?
If you do not invoice through Travel Joy, how would you process payment for Faye. Is it possible to bill it from Quickbooks?
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