Our small team of Joymakers provide personalized responses to every request we receive. We're real humans, and we love answering your questions! You can meet us (and the rest of Team TravelJoy) on our Team page.
For the fastest response, we can be reached via email at hello@traveljoy.com or through the blue Support button at the bottom-right corner of our website:
We're often asked why our support is primarily email or chat-based. This lets us do a few important things:
- Review your account details and work from your dashboard to research your requests
- Team up with our product and engineering teams to resolve pesky issues in real-time
- Look over your past requests to make sure we have all of the necessary context
- Put together screenshots, videos, links, and/or expert guides to provide a complete solution
- Get back to you faster without putting you on hold
TravelJoy provides support on weekdays from 10:00 AM to 6:00 PM Eastern time. When you submit a support request, you'll receive an automatic reply with important updates on our availability and response times. A Joymaker will follow up soon after.
To experience a deep-dive into different topics—like Groups, Templates, Payments, and new product updates— you can register for our next TravelJoy Workshop session. In these 30-minute weekly sessions, you can learn best practices, see real examples, and get your questions answered live by our team!
For especially tricky questions or technical issues, we also offer a number of bookable phone support sessions. Click here to schedule a call!
Comments
15 comments
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I have a client who has a confirmation from you guys but the hotel said she is not booked. I need help ASAP
Hello
I keep getting an email about stripe. I am not sure what this is for? I wanted to verify if this email is legit and not a scam. If it is legit what is this information needed for?
I scheduled a call for questions 2 weeks ago for today at 9:00 am cst. I have not received a call or any correspondence. Can someone help me?
I am trying to reach someone to help with being able to take funds from trip funds to apply a payment to the clients account. It has taken someone 2-3 days to respond to an issue with this after trying to resolve through the T.J bot. I wasnt having problems applying payments until now. This clients trip deadline for payments to be processed will end in a couple days then they lose their reservation for the holidays. I spoke to Heather through an email I placed to technical support last week but there is no response in the day. I was informed that I needed to submit an reservation document however everything is processed through the vendors website. There are no papaer documents exchanged. How should this be rectified? I need HELP ASAP or this client will lose their reservation for their cabin!!
Why does the chat bot suggest chatting with the support team through the chat button if this is not actually available. It's inefficient that I have to create a separate email and then wait for someone to respond, particular when the issue needs attention quickly. Time delays can make or break a sale, particularly on a busy day like Travel Tuesday or throughout Wave Season.
I sent a support ticket regarding the membership page on Dec 11th and this is Dec 13 and I still haven't heard back from anyone
Every time a client tries to book an excursion directly through travel joy it won't let them process it. Please help!
Is there a way I can retrieve a deleted trip by accident or any safeguards to prevent from losing important documents, authorizations, etc.
how do I cancel?
How do I cancel my subscription?
Hello I’ve been trying to reach someone to assist with my concern on being over charge I need to resolve this issue please reach out soon
Thank you!
I'm trying to reach Chelsey Moise (TravelJoy).
She just emailed me regarding a workaround for an itinerary issue. I emailed her from another email that I cannot access during my workday from my work computer. Here is my email associated with my TravelJoy Account. She can email me back at that account and it will automatically forward to me.
Thank you,
Kimberly
Please, I need help with cancelling the added Copilot plan on my account. This is urgent, please. Thanks
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