Offering Arch RoamRight insurance through TravelJoy

We’ve partnered with Arch RoamRight to make travel insurance more accessible and easy to purchase right from the TravelJoy platform! Your sales are connected to your Arch RoamRight credentials, which means your sales and commissions are tracked and reported the same way they are for policies sold outside of TravelJoy. If you’re with a host agency, commissions will flow through your host like normal.

In this guide, we’ll go over where and how to enable this feature, how to contact Arch RoamRight, and some frequently asked questions.

How it works

Arch RoamRight travel insurance can be added to any invoice, Smart proposal, or Group booking page once set up. Clients will then have the ability to opt in or out of travel insurance when completing their payment or credit card authorization.

Completing setup

To get started, navigate to your Agency info tab. Locate the Supplier integrations section and select “Set up now”:

From here, follow the prompt to create an Arch account if you have not done so already, then enter your agency code and agent ID to complete the setup process:

Once submitted, you’re all set! Get ready to offer Arch RoamRight insurance with ease on any invoice, Smart proposal, or Group booking page.

How to add to an invoice

Start by creating or opening an invoice (supplier or direct). Then navigate to the section Trip insurance. From here, select Add optional trip insurance:

You’ll be prompted to add and confirm traveler and trip details, before adding the quote to your invoice.

The invoice will then display a “PENDING” insurance item for $0.00. This will update according to if your client opts in or out of insurance.

What the client sees

When your client opens their invoice, they will see the ability to opt in or out of travel insurance:

Once they’ve added their credit card details to complete payment on the invoice, the policy will automatically be purchased and a confirmation email will be sent to both you and your client.

How to add to a Smart proposal

To get started, open your Smart Proposal Settings and head to the Pricing tab. From there, choose to Accept supplier payment. From here, you'll see the option to Offer optional travel insurance. After activation, you’ll enter and confirm trip/client information and complete the process.

What the client sees:

When you client chooses to Approve and authorize their proposal, they’ll see the option to opt in or out of travel insurance.

Once they’ve added their credit card details to authorize, the policy will automatically be purchased and a confirmation email will be sent to both you and your client.

How to add to a Group booking page

To add an option of travel insurance to your Group booking page, navigate to Step 2: Packages. From here, navigate to the section entitled Trip insurance. Once Add optional trip insurance is selected, you’ll be prompted to input group details to complete the process:

What the client sees

When clients reach the final step of completing their purchase through a group booking page, they’ll be given the option to opt in or out of travel insurance:

Once they’ve input their credit card details and complete payment or authorization, the policy will automatically be purchased and a confirmation email will be sent to both you and your client.

What happens after purchase

After purchase of the policy has been completed, you and your client will both receive a confirmation email.

Associated documents from Arch RoamRight can be found within the trip files tab:

FAQS

I already have an Arch RoamRight account. How do I find my agency code and agent ID?

First, log into your Arch account. Your agency code is the "Partner Code" when you click the account icon in the top right corner, and the agent ID is the "Agent Code" on your Arch profile page:

How do I receive commission earned from an Arch RoamRight insurance purchase through TravelJoy?

Sales made through TravelJoy are tied to your Arch RoamRight credentials, so your commissions are tracked and reported the same way as always. Host agency commissions flow through your host as usual.

How do I cancel or update a purchased policy?

Please contact the Arch RoamRight team here to request any changes or cancellations of your policy.

How can I pick which policy plan is offered to my clients?

Currently, only Arch RoamRight's Pro Plus Plan is available through TravelJoy. For policy details or questions, please feel free to contact the Arch team.

How does this work with my host?

Everything works seamlessly with your host. Commissions will flow and be reported the same way as if your clients booked directly with Arch, and you can even view all purchases in Arch's partner portal.

How do insurance purchases appear in my TravelJoy reporting?

Purchases for Arch RoamRight insurance will appear in your Commissions & sales report with a special icon:

Can multiple insurance offers be added to an invoice, Group booking page, or Smart proposal?

Only one insurance offer can be added at a time. If you’d like to change your chosen insurance provider on an invoice, Group booking page, or Smart proposal, simply edit the quote and select your preferred provider.