Why do you need my social security number or photo ID?

For agents who wish to process direct payments through TravelJoy, identity verification is required by our payment processor to be in compliance with federal Know Your Customer regulations. 

These regulations require that a social security number, among other details, be placed on file for federal reporting requirements. This law extends to all payment processors in the United States and in many other countries around the world.

Occasionally, an account requires additional verification beyond what has been provided. This can happen for a number of reasons, all revolving around compliance with these regulations, and the most common request is photo identification.

We do not receive specific information from our payment processor about why certain individuals require additional information. Since this is a federal requirement, we are unable to bypass this request.

For the purpose of US photo identification, the payment processor requires a passport (front only), or a government-issued ID or driver's license (front and back).