We hate to see anyone go, however, we know that sometimes a career change or some extended time away means you'll no longer need our tools, trainings, and team.
Before you go, we hope you'll share your questions and thoughts with us at hello@traveljoy.com. If something's broken, we'd love the opportunity to learn!
If a new member cancels their paid membership within thirty days of first activation, their membership payment will be refunded automatically. After the first thirty days of a new subscription (and on any subsequent reactivations), canceling will turn off automatic renewal and you will maintain access to your account through the end of your current subscription. Refunds are not provided for unused subscription periods.
| 💡 It is important to know that there is no difference between pausing an account and canceling an account, so the instructions in this guide work for both situations. |
Cancel your membership
To pause or cancel your service, head to Settings → Membership and click the "Cancel membership" link:
We'll collect a couple of quick details about what we could do better next time and take it from there. Once this is processed, we will send you an email confirmation.
To confirm your membership has been canceled, navigate to Settings → Membership or refresh the page. A banner will appear at the top saying your subscription has been canceled:
If you are taking part in a free trial membership, there is no need to cancel, as memberships expire automatically at the end of the trial period.
| 💡 Just need a break? You can return at any time to pick up right where you left off, with all of your client and trip data waiting for you, by logging into your account and clicking Settings → Membership to see reactivation options! |
Comments
10 comments
CANCEL
Hi Meloney! This guide does contain instructions on how to cancel. If there is anything I can help with, please feel free to reach out using the blue Support button at the bottom-right corner of the page!
I'm trying to cancel my membership.
Hi Shalanda! If you follow the steps in this guide, your account will be cancelled.
That didn’t work.
For account-specific support, please reach out to our support team via the blue Support button at the bottom-right corner of the page or via email at hello@traveljoy.com. We look forward to helping with this!
I don’t want to do a membership after my trial period, which ends in 2 days. Travel joy won’t try and bill me if I haven’t selected to upgrade correct.
Hi Gloria, that is correct! As TravelJoy does not require a credit card to take advantage of our free trial, no charge will occur at the conclusion of the trial if you have not already completed payment for a membership subscription.
There is no link anywhere for cancellation. I need and want to cancel my membership
Please cancel as my agency is setting up my Travel Joy account through their account
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