To protect the security of sensitive client payment information, you will be required to re-enter your password before accessing that data if your account has been idle for an extended period since the last time you authenticated (provided your password).
For example, if you get up from your desk and grab a coffee, resulting in fifteen minutes of inactivity in TravelJoy, you'll be required to enter your password the next time you try to view client payment information.
While this timeout adds a layer of security to your account, TravelJoy still recommends logging out if your computer is left alone in a public setting.
Note: We are often asked why TravelJoy rejects a saved password. Typically, this results from a browser or password manager is trying to enter a previous or expired password. TravelJoy Support cannot reset your password on your behalf or share your password with you. To reset your password, please see this guide.
I have literally worked on a group page for a few hours and then continue to be asked to sign in and then switched to a please check that you are not a robot, then asked to choose from hydrant and crosswalk to street lights and then told I have the wrong password and change it and then back again! PLEASE DO SOMETHING WITH THE LOG IN... THANK YOU!! IT IS TIRESOME...
Hi Andrea! Thank you for posting about this! As this is a specific issue with your account, we aren't able to add as much support via the Community Hub. I was able to see that Caitlin helped you via the ticket you submitted yesterday so if you have additional questions I would highly recommend responding to it!
If you did not receive it, please check My Requests on the Help Center and all responses to support tickets will be listed there. :)
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