Each trip within TravelJoy has its own message feed, where messages sent back and forth between agent and client(s) are stored and displayed. This is accomplished through the use of a "trip email address," which contains a long string of letters and numbers followed by @rply.traveljoy.com.
When you and your clients communicate via any particular trip, the message is first sent to the trip's email address, which causes the message to be added to that trip's Messages feed. From there, a notification is sent to either you or the client, depending upon who sent the message.
This feature also allows the client to reply directly to a message notification email, rather than requiring them to visit TravelJoy and reply via the website.
Why did I receive a message from someone who is not part of this trip, but is part of another trip?
This happens when the unexpected responder is copied on a previous message sent from this trip, either by you or by your client. For example, let's say you sent Amanda a message about her excursion on this trip, she copied it to her sister Angie, and Angie hit the Reply All button. Now, Angie has sent a message to the trip email address even though she isn't part of this particular trip.
Our system handles this by adding her as a traveler; however, she can easily be removed if this was a mistake. Here's a guide on removing a traveler from a trip.
Why did I receive a message from someone who is not part of this trip, and I don't recognize them?
This often boils down to two scenarios. In the first scenario, the details shared in the previous section are followed and the traveler has simply shared this trip email with someone they know, resulting in that acquaintance replying and being added to the trip.
The second scenario is spam-related. For example, if a spammer has gained access to a client's email inbox in order to spread their spam or scam attempts, they will often email many of the addresses in that client's address book including -- you guessed it -- the trip email address. This will result in the "new client" being added to the trip. Note that this does not mean that the spammer has gained access to your account, even if such a threat is made in the message.
As with any suspicious message, the best option is to mark the message as spam without replying.
Comments
3 comments
Is there a way to view a trips email address? I'm just setting up Travel Joy and would like to send emails to the trip so there is a record of conversation to date. Is that possible? Do you have a recommendation on how to handle? Thanks!
I too want to know how to find the “unique trip email address” so I can give it to my travelers at the earliest possible moment so ALL correspondances go into their file, NOT just the ones that they remember to use the blue “reply” button(which they rarely do and if they do that they NEVER make a new subject line) 🙄
Please, this is important.
Is there any way to hide the trip email address on replies or mask it to appear normal? To me, it looks like a scam/spam email address when clients go to click reply in their respective email account (outlook, gmail). If they don't elect to reply within TravelJoy, the unique email address looks scammy.
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