What is the trip email address and how is it used?

Each trip within TravelJoy has its own message feed, where messages sent back and forth between agent and client(s) are stored and displayed. This is accomplished through the use of a "trip email address," which contains a long string of letters and numbers followed by @rply.traveljoy.com.

When you and your clients communicate via any particular trip, the message is first sent to the trip's email address, which causes the message to be added to that trip's Messages feed. From there, a notification is sent to either you or the client, depending upon who sent the message.

This feature also allows the client to reply directly to a message notification email, rather than requiring them to visit TravelJoy and reply via the website. 

Why did I receive a message from someone who is not part of this trip, but is part of another trip?

This happens when the unexpected responder is copied on a previous message sent from this trip, either by you or by your client. For example, let's say you sent Amanda a message about her excursion on this trip, she copied it to her sister Angie, and Angie hit the Reply All button. Now, Angie has sent a message to the trip email address even though she isn't part of this particular trip.

Our system handles this by adding her as a traveler; however, she can easily be removed if this was a mistake. Here's a guide on removing a traveler from a trip.

Why did I receive a message from someone who is not part of this trip, and I don't recognize them?

This often boils down to two scenarios. In the first scenario, the details shared in the previous section are followed and the traveler has simply shared this trip email with someone they know, resulting in that acquaintance replying and being added to the trip.

The second scenario is spam-related. For example, if a spammer has gained access to a client's email inbox in order to spread their spam or scam attempts, they will often email many of the addresses in that client's address book including -- you guessed it -- the trip email address. This will result in the "new client" being added to the trip. Note that this does not mean that the spammer has gained access to your account, even if such a threat is made in the message.

As with any suspicious message, the best option is to mark the message as spam without replying.