💡 Note: This article deals with a specific issue regarding Google-connected email addresses ending up on spam blacklists. If you think a message has gone to your client's spam folder, check out this guide to learn how to report the message. |
If you've received a notification from us that you are on a spam blacklist, such as SORBS or Backscatter, it is important to understand that this does not indicate a problem with your settings or account.
Occasionally, messages sent from your Google-based email address may end up in your clients' spam folders -- or blocked entirely -- because your sending IP address (which is owned by Google) is on one or more spam blacklists.
As you might imagine, thousands of people may be sending emails through a single Google IP address at any given time, meaning that one spammer can cause problems for many legitimate users. Unfortunately, neither the blacklist provider nor Google offer much help in these situations, and Google notes that sending IPs change often so the problem should go away on its own in a day or two.
This is a temporary side effect of using a large-scale email service, and since it is something occurring between Google and the blacklist service, is unrelated to TravelJoy, so there is nothing we can do to fix it directly. However, you can consider setting up a custom domain email address (like you@youragencyname.com) on our internal delivery system.
Note: This method works even if the custom domain name is administered by Google.
This means you'll be sharing an IP address with less senders and have a much smaller chance of landing in a client's spam folder, and we'll have additional transparency and troubleshooting capabilities on our end, since this will be handled more directly by TravelJoy.
You can learn how to set up your custom domain email connection by visiting this guide.
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