How a traveler can view a trip's message feed

Every trip in TravelJoy contains an ongoing conversation between the advisor and all clients who are part of that trip. This conversation can be viewed by each traveler who has received at least one email message related to the trip.

The traveler can access this feed by clicking the blue "Reply" button in regular email messages, the "Ask a question" button at the top of itineraries and proposals, or the trip name at the top-left corner of forms and invoices. They can also access this feed from the Itineraries by TravelJoy app.

For emails containing a link to a form or invoice

This type of email message will contain a button that links to the form or invoice, which the client will need to click to open in their browser:

Once loaded, the client will find the name of their trip at the very top-left corner of this page. They can click the name of their trip to load the trip's message feed:

For emails containing a link to a proposal

This type of email message will also contain a button that links to the proposal, which the client will need to click to open in their browser:

Once loaded, the client will find an "Ask a question" button at the top-right corner of the page. They can click this button to load the trip's message feed:

For all other emails

If the message does not contain a link to a form, invoice, or proposal, the trip message feed can be accessed by clicking the Reply button shown in the message: