Taking a vacation or attending a conference? Set yourself as "out of office" when you'll be unavailable, and we'll send your clients a notification whenever they reach out. This feature can be enabled in two steps:
- Create an email template to use as your "out of office" message
- Choose that template and turn on automatic replies in your automation settings
Create your out of office message
To get started, you'll create an email template that will serve as your out of office response. This is the message your clients will receive when they email you during your absence. Visit Templates -> Emails to create the template, giving it a descriptive name that you'll remember.
If you aren't sure how to create an email template, check out this guide.
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Turn on your out of office reply
Visit Settings -> Automation and look for the "Automatically send an out of office reply" setting. To enable this, choose the email template you've created in the last step and click the slider to set it to the "ON" position:
Upon your return, revisit this page and click the slider to set it in the "OFF" position.Â
Comments
9 comments
Would love to know if there has been any progress or any updates on this subject? With travel inquiries increasing, I want to be able to set boundaries and have auto-replies when I am away or our office is closed. Thanks.
Hi Rosie! While we have not released an out of office feature just yet, please reach out to our support team using the blue Support button so that we can track your interest in this feature!
Hi. Im too interested in a out of office auto reply. I hope we can make that happen soon
Hello TJ Team! I am so thrilled this is finally a feature! My question — will the auto responder also work when someone submits a new form? For example, the new client/trip inquiry form that is embedded on my website?
Hi Lina! This feature works with emails sent to you from your client. It will not send a message to clients who submit forms or make payments.Â
Can we get a feature that automatically responds to a client, when they submit a form, that we’ve received their request and we’re working on it?
Hi Stacey! We provide customizable confirmation templates so that your clients will see that their form has been submitted and is being worked on. You can learn how to set these up in this guide.Â
Hi Alan
Thank you for that. But what I meant is when someone submits a credit card authorization, or sends in an inquiry, they automatically get an email saying "we've received your submission...". Does these confirmations do that without me manually sending?
Confirmation pages are displayed right after the client submits, letting them know that the submission was successful and that you'll get back to them later. We do not currently offer an option for automated emails upon submission.Â
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