Auto-pay FAQ

This guide answers common questions about the auto-pay feature. To learn how to set up auto-pay, check out this guide. If your question is not answered here, reach out to the support team for more information.

Overview and availability

What is auto-pay?

Auto-pay is TravelJoy's automatic payment processing feature which allows you to offer clients an option to automatically deduct scheduled payments from direct invoices.

Where can auto-pay be offered?

This feature is only available on direct invoices.

Where can auto-pay not be offered?

Auto-pay is not available on supplier invoices or supplier group booking pages, as these collect authorizations, which require the personal attention of the client.

How auto-pay works

How are clients charged, and which payment methods are available?

Both credit cards and banks transfers are eligible for this feature, and the automatic payment will be charged to the original method used when the client turned on auto-pay.

When are clients charged?

In addition to the first charge, which occurs when the client turns on auto-pay, the client will automatically be charged on all payment due dates in the invoice or group booking page payment schedule. The payments will automatically occur at or around 6:00 AM Eastern Time on the due date.

What happens if the client's automated payment fails?

Upon a failed automated payment, auto-pay will be canceled for that invoice and the client will be notified that their payment is due. They will have the option to turn on auto-pay again by making a payment.

Are client convenience fees compatible with auto-pay?

Yes, and the client's payment schedule will automatically reflect the full payment including their client convenience fee -- based on the payment method they've chosen -- when this option is enabled.

Managing auto-pay

Can auto-pay be canceled by me or the client?

You have the option to cancel auto-pay at any time. Your client will need to reach out to you if they wish to cancel auto-pay. To cancel, open the invoice and click the "Cancel auto-pay" button near the top of the page:

Can I update the invoice payment schedule or pricing after the client has turned on auto-pay?

You can, but first you will have to cancel auto-pay for this invoice since you are changing the terms of the scheduled payments. This means you'll need to resend the invoice to the client once changes are complete; they'll need to agree to the updated invoice and make a payment to turn on auto-pay again.

Why am I unable to offer auto-pay after updating my payment schedule?

To offer auto-pay, all unpaid payments in your payment schedule must be in the future, and no two payments can be scheduled on the same date.

Other

Is auto-pay available on supplier group booking pages or supplier invoices?

While the auto-pay feature isn't available, clients can choose to authorize the full amount on a supplier group booking page/invoice, and your credit card authorization will now be valid for the entirety of the invoice payment schedule. You'll be able to securely access their credit card details until the last authorized payment's due date.