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Collect payments or authorizations from your clients

Comments

19 comments

  • Tanya Barnes

    When taking direct payments, can clients use a debit card or does it have to be a credit card?

    -5
  • Alan

    Hi Tanya! Debit cards can be used anywhere that credit cards are accepted.

    0
  • Crista Swenson

    I thought at one point I saw a “pay on clients behalf” somewhere. I have the authorization and need to pay my upfront fee. Where do I find this process? 

    1
  • Tanya Barnes

    Crista, there is an article on how to pay on clients behalf

    https://help.traveljoy.com/hc/en-us/articles/360016308871-Pay-on-behalf-of-a-client-

    0
  • Alan

    Thanks so much Tanya!

    0
  • Crista Swenson

    Thank you! I knew it was there somewhere :) 

    0
  • Annette Torbert

    When making bank draft payments can client pay a different amount from what is on invoice i.e pay more?

    0
  • Alan

    Hi Annette! This depends on the settings for that direct invoice. You can learn how to enable custom payment amounts here: https://help.traveljoy.com/hc/en-us/articles/360032978372-Can-the-client-pay-more-or-less-than-the-specified-payment-amount-

    0
  • Hi I have created a group and just was informed that once someone clicks on open invoice and ask questions it shows them everyone in the group authorizations and emails. Did I do something wrong? Please help.

    0
  • Alan

    Hi Pashunna!

    While this wouldn't be possible for messages across a whole group, the "Ask a question" button does take the client to their individual trip's message feed.

    You can learn more about the trip message feed, who can see it, and how they can get there, by checking out this guide.

    0
  • Mary Brown

    I am attempting to register my agency with Affirm. It is asking which e-commerce platform I am using. TravelJoy is not an option. Is there another name I should be looking for?

    -2
  • Tina Turner

    I have a group cruise, is there any way that two different payments can be made? For instance if there is cabin for 2 and they want to pay separately is there an option for that?

    0
  • Teresa McCann

    Can I create an invoice that can be downloaded as PDF, and paid with a check?

    1
  • Crista Swenson

    I received 3 payments on 1/30 for 2 separate clients. Two of those payments were for the same client. One payment is scheduled to be received today 2/1, but the other not until 2/9, why the discrepancy? And why would it take 7 days to receive? I have never had issues receiving payments and typically get them within a few days; not over a week later. 

    0
  • Lenore Boles

    Hi Crista! We would love to look into this for you. Please send us a support request through the blue support button in your TravelJoy account so we can further investigate for you!

    0
  • Miriam Jackson

    Hello 

     

    Is there a way that I can set up my CC authorization form to have my clients sign the form instead of typing their name? I would not want to give the option of typing if that makes sense. 

    0
  • Chelsey Moise

    Hi Miriam Jackson! At this time, the option of typing is not able to be removed but I can see how that would be beneficial. I've shared your thoughts here with our Product team! 

    0
  • Deniece Jones

    Hi there,

    Is the bank transfer option only available for U.S. bank account holders ?

    I have international clients for a group trip and someone wants to do a bank transfer. Please advise. Thank you!

     

    0
  • Naketa Davis

    Can a client use 2 different cards to pay with if so how do they do that?

    -1

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