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Pay your suppliers

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14 comments

  • Mary Brown

    How do I add a new supplier name. Even when I got to contacts, the drop down has existing suppliers but I'm trying to add a brand new supplier.

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  • Chelsey Moise

    Hi Mary! Thanks for posting about this. You can add a new Supplier contact by going to Contacts > Suppliers and clicking "Add contact." For step by step images check out this guide: Communicate with your trip's suppliers under the section Adding your supplier contacts. If you're running into an issue that isn't expected, please reach out to us at hello@traveljoy.com so we can dig more into your account. :) 

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  • Go Jetters Travel LLC

    When will I see money back in trip funds after the booking was voided/canceled?

    -1
  • Heather Jaynes

    Hi Go Jetters Travel! 

    If the Supplier is providing a refund back to the Funds balance, that will depend on their own processing times. If there is a virtual card that is in the "Authorized" status and the Supplier is claiming they have reversed the transaction, please reach out to us with the transaction details at hello@traveljoy.com or by using the blue support button in the bottom right corner of your screen, and we will assist with cancelling the virtual card! :)

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  • Travel Advisor

    Supplier payment (CC)

    I have created a virtual credit card for the first time in the sum of $2400. I was in the process of making deposit payments to nine (9) individual invoices, I paid a total of $900.00 on five(5) out of the nine(9) invoices and I am not able to see the card number information anymore to complete the remaining payments. Can someone please advise? 

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  • Caitlin Bennett

    Hi Marcia!

    When using a virtual credit card, it’s important to note that these cards are envisioned to be single-use. If the card’s limit is not reached within a single transaction, the remaining amount will be placed back in your Funds for future use and the card details are removed. We recommend creating a new virtual credit card for each transaction in order to avoid confusion. :) 

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  • Travel Advisor
    Hi Caitlin,
     
    Thanks for your response. This is my first time using the virtual card and I didn't realize that I had to create a virtual credit card for each transaction in the same group to the same supplier. Going forward, I will keep this in mind. 
     
    At present the balance of the money was not credited back to the account, can you please advise how long this process usually takes? 
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  • Caitlin Bennett

    Hi Marcia!

    Since we're discussing a matter specific to your account, I've gone ahead and responded to your current support ticket. 

    Feel free to respond there with any additional questions! We'll follow up as soon as possible. :) 

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  • Kaycation Luxury Travel

    I have had no success with using virtual credit card which is slowing down my booking process for my client, creating double work for me, and leaving room for rates to change while having to wait for with ground fund to be withdrawn and deposited. There has to be a better way to streamline this process so all vendors will process the virtual credit card. Any thoughts? 

    -1
  • Alan

    Hi Kaycation!

    Our virtual credit cards work the same as physical credit cards, so my suspicion here is that there's something specific happening with regard to the payments you've attempted. We'd love to take a look!

    Because this is specific to your account, can you reach out to us at hello@traveljoy.com or via the blue Support button and let us know a bit more? 

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  • Kaycation Luxury Travel

    It would be nice to resolve. I have had the same issue in the past and was advised to transfer the funds to make the payment. I had to email the invoice. My issue right now is the timelines the payments being transferred vs when requested is very slow. I requested funds be transferred over the weekend and its still pending. This is an issue as rates change daily without payment. If this continues it will be a problem. I am open to suggestions...

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  • Alan

    Good morning Kaycation!

    I just responded to your open support ticket, which addresses each of your questions and asks for some more details about your virtual credit card issue. I look forward to hearing back!

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  • Alan

    Hey Kenyatta! 

    I replied to your support requests yesterday morning, and noticed that you reached out again later and said you hadn't heard back. 

    Since you're getting notified of replies to this comment thread, I wanted to share a quick tip: You can see the full conversation with the support team by clicking "My requests" at the top-right corner of the Help Center, just to the left of your name.

    Also, if you do find my reply from yesterday morning in your Spam folder, I recommend moving it to your inbox and adding hello@traveljoy.com to your address book to prevent that in the future! 

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  • Dawn Kelley

    I used my Virtual card in on the vendor site but the amount was incorrect because the price had increased. It declined on the vendor side and I need to know how to get the funds back on the card so I can book my client trip.

    -1

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