Why haven't I received my expected bank deposit? – TravelJoy

Important note about payouts to your bank account

If your client payments are added to the trip or group's Funds balance, you can withdraw from these balances at any time, and the deposit will be received in two business days.

When configured properly on the invoice, planning fees are automatically withdrawn to your external bank account. The deposit timeline will vary depending on the client’s payment method and will only begin once it’s been at least 5 business days since your first charge on the platform.

Overview

While withdrawals from your trip or group Funds balance are deposited into your bank account in two business days, there are some caveats to keep in mind. For example, withdrawals initiated on weekends, bank holidays, or after 7:00 PM EST will be processed the following business day, and received after two additional business days.

Additionally, payment method can impact the timeline for funds availability. For example, credit card payments are typically available for use instantly, while bank transfers take up to seven business days.

Rarely, payment reviews may also impact the date of a payout. In case of delays, check your Bank Transfers Report or contact TravelJoy's support team for assistance.

If you're expecting a deposit and have not received it, be sure to review the suggestions below:

The withdrawal was initiated after the bank deadline

Banks use Coordinated Universal Time (UTC) to determine which day a payment is processed. Withdrawals requested after 23:59 UTC on a particular day will be considered part of the next day's transactions.

This equates to 8 PM Eastern/5 PM Pacific during Daylight Savings and 7 PM Eastern/4 PM Pacific during Standard Time.

Example: If you request a withdrawal on Monday, August 1st at 8:15 PM Eastern, the second business day will be Thursday, August 4th.

The withdrawal was initiated ahead of a weekend and/or bank holiday

Payout timelines are based on business days only, and this does not include weekends or bank holidays, which include many federal holidays.

Example: If you request a withdrawal on Friday, July 1st at 8:15 PM Eastern, the second business day will be Thursday, July 7th due to the weekend and the bank holiday.

A payment is under review and requires your attention

If you've compared your payment details to the timelines outlined above, the payment may be subject to a review. We will reach out directly via email when a review is required, so we recommend checking your inbox, spam folder, and other folders for messages from TravelJoy containing further instructions. You can learn more about payment reviews here.

Need additional assistance?

If your answer isn't listed in this guide, reach out to the support team!