Overview:
TravelJoy's Funds platform allows you to pay your suppliers via wire or bank transfer, with no fees. Funds arrive in as little as two business days and are supported across most countries. Simply initiate a transfer from the "Pay a supplier" screen on your Funds tab, and TravelJoy will reach out to the supplier with a payment notification email containing instructions to accept the payment.
Requirements include valid supplier contact information and a copy of the supplier contract for verification purposes. If the supplier does not accept the transfer within three days, the payment will be returned to your Funds balance.
In this guide:
- Summary
- How does it work?
- How long does it take?
- What are the requirements?
- Are there any fees for me or the supplier?
- Will the supplier receive the transfer in USD?
- What if the supplier doesn't accept the transfer?
Summary:
- Pay suppliers through TravelJoy via wire transfer or bank transfer (ACH)
- No wire or bank transfer fees!
- Uses the TravelJoy Funds platform (Learn more)
- Funds arrive in as little as two business days
- Supported across most countries
- See requirements below
How does it work?
The TravelJoy Funds platform includes wire and bank transfers to your suppliers. Direct payments are collected in a balance on your trip or group, which you can use to pay suppliers and collect markup and planning fees.
You can initiate a wire or bank transfer from the "Pay a supplier" screen on your trip or group's Funds tab. These funds are transferred directly into the supplier's US or international bank account.
When you choose this payment method and enter the required information, TravelJoy will take one of the following actions:
1. Reach out to the supplier with a payment notification email containing instructions to accept the payment. Once the supplier follows these instructions, they will receive the transfer, and you will be notified of the completed transaction.
2. Initiate a manual wire
We will automatically choose the manual wire transfer option if:
- The payment due date is imminent
- The supplier is a large vendor, such as a major hotel chain or airline
- The supplier receives the confirmation email but declines or does not respond
- Any other circumstances require a manual wire, such as specific country-based limitations
How long does it take?
Suppliers have up to three calendar days to accept the transfer. Once they do so, the transfer time may vary slightly by country, with almost all transfers taking 2-15 business days. In the event of a manual wire, the wire will be initiated in 1-2 business days.
What are the requirements?
For the travel agent, the following requirements must be met:
- Supplier contact information, including name and email address, must be valid
- A copy of the supplier contract must be submitted for verification purposes
- This feature requires direct payment processing and use of our Funds platform
The supplier receiving the transfer must be in a country that accepts such transfers. The most up-to-date list of these countries is on our processor's page here.
Are there any fees for me or the supplier?
No, there are no fees to send or receive a wire or bank transfer payment using this feature.
Will the supplier receive the transfer in USD?
It's important to note that suppliers will receive the transferred amount in the currency associated with their banking account. Please verify this currency with your supplier to ensure that the correct amount is received, taking exchange rates into account.
What if the supplier doesn't accept the transfer?
In the rare event that the supplier does not accept the transfer within seven calendar days, funds will be manually wired. This will be done 1-2 business days after the request expires.
To help ensure that suppliers complete their acceptance of each transfer, we regularly follow up with the agent and the supplier until the transfer is accepted.
Comments
10 comments
Hi Alan, if I were to notify the supplier that a payment link would be coming to them via email so they can be on the lookout for it, should they be looking for an email from TravelJoy or someone else?
Thank you.
Also, is there a downloadable record of having initiated the bank transfer through TravelJoy? Some kind of receipt that shows I am attempting to pay and lists the details of the transfer? I can see the line in Trip Funds activity that shows I made the request, but can't see anything that I could send to the supplier as proof of having attempted payment.
I keep trying to send a wire transfer but the 'pay supplier' button remains grayed out. I have populated all the required fields and don't see what I'm missing.
Hi Jo Wheeler! Because this is specific to your account, we aren't able to provide a detailed response on the Community Forum. Please reach out to us via the blue Support button in your TravelJoy account and include the Trip/Group name. We'll take a deeper look! :)
I did yesterday, awaiting a response. Thanks
Jo Wheeler thank you for letting us know! I've responded there, and please let us know if you have any questions via the ticket. :)
Has there been any update to the currency issue? It would be so helpful to pay my European suppliers in Euros. Thanks!
How do I account for the exchange rate when collecting payments in USD and paying suppliers in GBP?
How can you cancel a wire transfer to a supplier
Hi there!
If you need to cancel a supplier wire request, please reach out to our team via the blue chat support button in your TravelJoy dashboard or email us at hello@traveljoy.com and we'd be happy to assist!
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