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Can I change an invoice between direct and supplier?

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2 comments

  • Veronica Carter

    This is bananas. I’ve been trying to get help with this for a week. So I’m doing a smart proposal with the suppliers invoice which supposedly I can collect cc info without them really being charged , correct?
    But every time I try and move forward, it insist I need to increase my fee because I’m losing money. I don’t want a fee. Why is this when it’s not being charged I’m just collecting their credit card information. I need to send them this information today please .

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  • Heather Jaynes

    Hi Veronica,

    Happy Friday! I see that you've sent one support request today for this topic, but I'm not seeing others over the week. I just sent you a response for your ticket today! If you've sent more requests in and have a ticket number under "My requests" for these, could you please share them with me so I can see if we missed them? You can get to "My requests" from the link next to your name when logged into our Help Center!

    At this time, Pay on Smart Proposal can only utilize Direct Invoices, as the Trip Funds feature is required for Pay on Smart Proposal. Please see the ticket response I sent over recently for more information regarding your markup question!  

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