Book Cruises using your host's IATA!

You can now offer Cruises to your clients directly from Smart Proposals and itineraries! With this feature, you can search for and add these bookable cruises straight from your Smart Proposal or itinerary, so you don’t have to leave TravelJoy. From there, you or your clients can book and pay for the cruise directly from the proposal or itinerary. In this guide, we will go over how to use this feature as well as frequently asked questions. 

The big question: Are cruises booked under my IATA? 

Cruises will be booked under you or your hosts' IATA. 

• These bookings will count toward your sales
• You can make changes to bookings as you usually would (via cruise line portal and/or calling in)
• Inventory is accessible from your host/consortium (this means you can book into group space from your host & consortium)

How it works 

When creating a Smart proposal or itinerary, you’ll have the option to add cruises for your clients to book. This all happens right from the proposal itself! 

Adding cruises to a Smart Proposal or itinerary

When you create a Smart proposal or itinerary, locate and select the “Explore bookable items” button:

Next, select "Cruises" and indicate whether you are searching for  a river or ocean cruise:

Then, you can use the search tool to search for a specific destination, date, and cruise line:

You can also sort the search by clicking the filter icon:

Finally, add the chosen cruise to the proposal by clicking the green “+” button:

Alternatively, you can click on the cruise for more information and click the “Add to proposal” button: 

Once the item has been added, your proposal will be be pre-filled with all relevant details, no copying and pasting needed.

Editing Bookable Item Details

Since the details are already pre-filled straight from the cruise line, making edits to the cruise details isn’t required. If you’d like to edit bookable item details, you can click on the item from the Smart Proposal builder once added:

Then you can begin making the appropriate changes:

Booking

Bookings can be made via your client's browser or Itineraries App!

When booking via your browser, the items will appear as such on your Smart Proposal or Itinerary and your client will be able to book and pay for cruises:

You can also book the cruise on behalf of your client by clicking on the “Book now” link in the Edit panel:

To begin booking, select the number of travelers you are booking for and click “check availability:

You will then be shown the different cabin options and prompted to find availability for the cabin of your choice: 

Once selected, you will be prompted to enter cabin, traveler, and payment details.

Start by entering the cabin details:

Next, fill in the required passenger details:

Next, enter the group details for a final price:

Finally, enter the payment information to pay the deposit or full amount (some cruise lines also offer a free hold) and book:

Once the booking has been made, there will be a confirmation page shown and the primary contact, with you cc’d, will receive an email with details about the booking, including a receipt! These details will also be viewable within the trip’s message feed.

An invoice will be generated and added to the “Files” tab of the trip. This will automatically be marked as paid and can always be revisited in this tab! 

Booking in the app

Cruise bookings can also be conveniently made by using TravelJoy's Itineraries app! The booking will appear as such once added to the Smart proposal or itinerary:

Simply click "Book now" within the app to get started! 

How will the booked item look?

Once a client has made their booking, it will be accessible to them directly anytime on their Smart Proposal or Itinerary, including from the Itineraries App.

For an example of how this will appear via the web and what information can be reviewed see below:

Once a booking has been successfully made, the booking will appear on the Smart Proposal or Itinerary with some helpful information as seen in the example:

1. The status of the booking—this will display as “Booked” 
2. The confirmation number for the booking

Cancellations

Cancellations can be made only by you and not your client, so you can stay in control of your bookings. 

To cancel a booked item, you can navigate to the item while in edit mode on the Smart Proposal or Itinerary, then select “Cancel Booking” under Activity or Transfer Info:

Review the warning and refund details and select “Cancel booking”.

The booked item will then appear as “Canceled,” but the option to rebook will still be available.

Refunds

When a cruise booking is eligible for a refund, the amount and percentage of the refund will be shown. Once you cancel this booking, the funds will be refunded to the card used to make the original booking. The refund will also be reflected on the invoice created for the booking and your accounts reporting. 

FAQs

Will I be charged payment processing fees? 

No, neither you nor your client will be charged any payment processing fees on the item transaction.

What if I don't want to let my client book? 

There is a toggle at the bottom of the item on the Smart proposal or itinerary builder that will let you turn off the "Book now" button.