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Refund a client's payment on a direct invoice

Comments

9 comments

  • Tee McNeill

    Thanks! Are the convenience fees refunded as well?

    -5
  • A TLC Experience

    Yes they refund the merchant fees. Otherwise you can just process the refund yourself. The refund initially comes to you directly. The point in involving TJ is so that the fees are reversed as well as the client receiving back the funds. I have had to do it. Very immediate and seamless process. I hope this helps.

    2
  • Alan

    Thanks Tracey! I would like to confirm that this is correct. :) 

    0
  • Permanently deleted user

    So do I request the amount including the convenience fee or just the base charge and the convenience fee is automatic?

    Thank you. Sadly, I need to do this.

    0
  • A TLC Experience

    Heidi,

    You would request the amount i.e. base charge.  The convenience fee is automatically calculated and reversed.  I hope this helps.

    1
  • Jenuine Travels

    Is the 180 days limit still valid for ACH bank account payments? Is there a timeframe limit for refunds for payments made with a credit card?

    1
  • Sarah Aughinbaugh

    what do i do if there is no refund button on my invoice?

    0
  • A TLC Experience

    Sarah,

    You can always email Customer Support with the specific Invoice # and the client's name and the amount to be refunded (base charge).  As long as it is within 180 days they should be able to assist with the refund.

     
    0
  • In regards to refunds, if the invoice amount includes all additional fees for booking, administration, and support (which are part of the agency markup) as required by the new California law which has been adopted by the majority of suppliers, how do I request the refund to only include the actual cost of the travel product and not my markup? I am not in the business of giving back my part of the agreement.

    0

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