To learn how to collect trip funds and group funds, start with the following guides:
Once your client has made a payment into trip funds or group funds, you can both pay your supplier using a virtual credit card and withdraw your markup as profit.
Finding your trip funds
To get started, open the group or trip where trip funds have been collected. You'll see a new tab near the top labeled "Trip Funds" or "Group Funds" showing the total amount collected so far:
Click on the tab to see a breakdown of supplier funds and your funds from markup:
Paying your suppliers using virtual credit cards
Click the "Pay a supplier" button to get started. Next, you'll need to enter the supplier, a description of what the payment is for, and the amount of the payment before clicking "Create virtual card."
This will create a virtual credit card. This virtual card uses the funds you've collected to make a payment to the supplier. Use the payment info like you would use a physical credit card to make this payment to your supplier and mark the payment as paid on your TravelJoy invoice.
Withdrawing your markup to your bank account
Click the "Withdraw my markup" button to deposit funds into your bank account. First, choose the reason for the withdrawal:
Once you've chosen a withdrawal reason, additional options will appear. Once you've completed these and clicked the "Withdraw markup" button, this payment will be deposited as part of your normal payout in two business days.
Comments
66 comments
Hi Shayla!
While TravelJoy allows any member with a US bank account to collect direct payments after verifying their bank account, you are responsible for confirming whether this is permitted by your host agency.
You are correct that paying the supplier with a virtual credit card is just like paying them with a physical credit card, as far as functionality goes. You'll type in the card details and submit the payment directly.
We do require a bank account to be on file for any form of direct payment processing, even if the collected payments will go to the Trip Funds or Group Funds balance. This is to help us verify your identity and comply with other federal regulations, as well as giving you the ability to withdraw funds to your account if needed in the future.
Virtual credit cards function identically to physical credit cards, and can be used to pay any merchant that accepts credit cards, including airlines.
For any specific questions about your account, please reach out directly to our support team by clicking the blue "Support" button at the bottom-right corner of TravelJoy, and we'll be happy to take a closer look!
I would like to pay a supplier using a virtual card.
Hi Mary!
1) The first and last name slot are for the contact name you have within the Supplier organization. If you do not have a contact there, you are welcome to add their business name. However, I do want to mention the slot "Supplier name" is for the business name. :)
2) As long as no payments from this card have been attempted, it will be available to use in April. Virtual credit cards are single-use, so they will only work for one transaction.
Once you turn on trip/ground funds can you disable?
Hi Tanya! Once trip/group funds has been enabled, you cannot disable it. We do give a notification agents must accept before Trip/Group funds is turned on letting you know this is not reversible. :)
I used my virtual card of $2,400.00 for payment but the supplier site. I paid a total of $900.00 on five(5) invoices. Now the balance of the funds are no longer available and listed as authorized. How do I get the balance of the money to finish the rest of the payment??
Hi Marcia,
We've responded to your question through your submitted ticket. Feel free to respond there with any additional questions. We're here to help! :)
Can you change the name on the virtual cards to the group leaders name?
Hi Rasheeda Smith! All virtual cards are created on behalf of your agency, and will reflect your business entity name. They are not able to be changed to the Group Leaders name.
Please reach out to hello@traveljoy.com if you are having trouble with your supplier accepting the card in your name so we can take a deeper look!
What does the client see? My agency or the supplier name?
Hi Heidi! Great question. The client sees the business name you enter in your direct payment settings on their account statements. Ex. If a business name was Chelsey Travels it would show up on the clients’ cards as TJ* CHELSEY TRAVELS.
Hello,
I used my virtual card of $2500 for a $190 payment to a supplier.
- I cannot use the card again now correct?
- Will the remainder funds go back to trip funds? If so, how long does it take?
- How do I update the amount I actually paid since the $2500 payment says authorized?
Hi Autumn!
You are correct, Suppliers can only charge a virtual card in TravelJoy within a one hour window after the first transaction. Once that time has past, the virtual card will not be able to be used again.
Once the payment is captured by the supplier, the leftover funds will be released back to the Funds balance automatically. This typically takes three to four business days.
You will not need to update this amount!
I need to use my virtual card and the supplier is asking for a “first name” and “last name” for the card. I believe the card is in my business name so how do I go about inputting for this?
Hi Autumn!
Exactly as you indicated, you will input your business name for this information!
Yes but how do I know what part of my business name goes in the “first name” or the “last name” section?
Hello! I have funds that I'm trying to withdraw. I've made the necessary steps and when I click "Withdraw Markup", nothing seems to happen. The screen never changes to confirm that it's processed. Is this correct?
Hi Sandra! It sounds like there may be something funky going on with your Funds, please send in a ticket to us at TravelJoy through the blue Support button in the bottom right corner of your TravelJoy account and we'd be happy to investigate for you! :)
I'm wondering how this system works with various currencies. I pay in Euros, CHF etc and generally pay directly with IBAN accounts for quick payment to suppliers. Currently I'm using WISE to pay in local currency. I'm not understanding how TravelJoy works with foreign suppliers and payments. I take fund in with USD, convert, then pay in local.
Thank you, kathy
Hi Kathy!
Because our platform handles only USD, we rely on the market rate for currency conversion at the time of payment to accommodate transactions into international currencies. This is all handled automatically at the time of the transaction, similar to the conversion you experience when using a USD-based credit card to make a purchase internationally.
Hi there,
We are new to your CRM system and would like to learn more about collecting payments and paying our supplier. If we choose this option for credit card processing, when do the funds get to our account? Also, would credit card processing fees of 3.9% be subtracted before it gets deposited into our bank account?
Hi Kristina Johnson! Great question. Our payment processing times and fees can vary depending on the payment method. This guide goes over both processing times and fees in detail! :)
Any fees are taken out before the deposit is made into your bank account.
Hi TJ Crew!
I am FINALLY getting around to trying this feature. Just a couple questions, well, one really... Do I understand correctly the "virtual card" does not work with "packages"? For example:
I built a package that includes Ground Transfers, Hotels, and Excursions (three different suppliers), with no additional markup because I'm already getting commissions from these suppliers. I gave the client a "Package Price" and would like to be able to have her just authorize that to trip funds and then pay each supplier from one virtual card without it going into my bank account.
Is that NOT possible? Please clarify. Thank you!!!
Hi Heidi Theis! Funds are a great feature for what you are wanting! If you create a package price for your clients, and they pay you one lump sum, the money will go into your Funds account. From there, you can create three separate virtual cards for the three different suppliers. Virtual cards are designed to be used once and for one specific supplier, so we don't recommend creating one virtual card for all three suppliers. Let us know if you have additional questions about this - and if you'd like a more personalized response, we recommend reaching out via the blue Support button in TravelJoy! 😊
Chelsey Moise Thank you! Is there a tutorial that shows this?
Hi Heidi Theis ! Great question. While we don't have any video tutorials, here is our FAQ on Funds. We do briefly go over Trip and Group Funds in our TravelJoy 101 webinar, but we also have a Q&A webinar every Thursday at 4pm ET where you can ask questions and have different parts of the platform demoed live! You can register for it here.
Hi, I am having difficulty sending funds to travel suppliers. I decided to the withdraw method to myself for sending funds to travel suppliers but my bank account info cannot be verified on Travel Joy. Will the withdraw amount bounce back into my Group funds in Travel Joy?
Hi Randa!
Because your question deals with account-specific information, please send us a message at hello@traveljoy.com. We'll be happy to look into it for you!
I withdrew funds on 12/15. It is now 12/21 and no sign of those funds. Still says pending. How long does it ACTUALLY take!? I need to pay the vendor.
Hi Jasmine!
Because your question deals with account-specific information, please message us at hello@traveljoy.com. We'll be happy to look into it for you! 😊
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