To learn how to collect trip funds and group funds, start with the following guides:
Once your client has made a payment into trip funds or group funds, you can both pay your supplier using a virtual credit card and withdraw your markup as profit.
Finding your trip funds
To get started, open the group or trip where trip funds have been collected. You'll see a new tab near the top labeled "Trip Funds" or "Group Funds" showing the total amount collected so far:
Click on the tab to see a breakdown of supplier funds and your funds from markup. To unlock the Pay a supplier and Withdraw funds buttons, upload a valid supplier document such as a contract, quote, invoice, etc.
Paying your suppliers using virtual credit cards
Click the "Pay a supplier" button to get started. Next, you'll need to enter the supplier, a description of what the payment is for, and the amount of the payment before clicking "Create virtual card."
This will create a virtual credit card. This virtual card uses the funds you've collected to make a payment to the supplier. Use the payment info like you would use a physical credit card to make this payment to your supplier and mark the payment as paid on your TravelJoy invoice.
Withdrawing your markup to your bank account
Click the "Withdraw funds" button to deposit funds into your bank account. First, choose the reason for the withdrawal:
Once you've chosen a withdrawal reason, additional options will appear. Once you've completed these and clicked the "Withdraw markup" button, this payment will be deposited as part of your normal payout in two business days.Â
Comments
70 comments
I withdrew funds on 12/15. It is now 12/21 and no sign of those funds. Still says pending. How long does it ACTUALLY take!? I need to pay the vendor.Â
Hi Randa!Â
Because your question deals with account-specific information, please send us a message at hello@traveljoy.com. We'll be happy to look into it for you!Â
Hi, I am having difficulty sending funds to travel suppliers. I decided to the withdraw method to myself for sending funds to travel suppliers but my bank account info cannot be verified on Travel Joy. Will the withdraw amount bounce back into my Group funds in Travel Joy?
Hi Heidi Theis ! Great question. While we don't have any video tutorials, here is our FAQ on Funds. We do briefly go over Trip and Group Funds in our TravelJoy 101 webinar, but we also have a Q&A webinar every Thursday at 4pm ET where you can ask questions and have different parts of the platform demoed live! You can register for it here.Â
Chelsey Moise Thank you! Is there a tutorial that shows this?
Hi Heidi Theis! Funds are a great feature for what you are wanting! If you create a package price for your clients, and they pay you one lump sum, the money will go into your Funds account. From there, you can create three separate virtual cards for the three different suppliers. Virtual cards are designed to be used once and for one specific supplier, so we don't recommend creating one virtual card for all three suppliers. Let us know if you have additional questions about this - and if you'd like a more personalized response, we recommend reaching out via the blue Support button in TravelJoy! 😊
Hi Angie! Our processing fees are explained in detail in this guide. In order to pass the processing fees along to the client, we offer the option to use convenience fees, which is further described here.Â
Processing fees are only for the processing of the original payment from the client. There are no fees to pay your suppliers or withdraw your markup.Â
I have group funds waiting to pay a supplier. When I select Credit Card payment, I cannot scroll past Downtown Travel as my last vendor. I see that there are additional options under that but my scroll bar cannot view them. I need to pay 800 book a limo via credit card. Is that an option? Also, if so, is there a way for me to view them in the credit card option?
Hi Heidi,
The default payment method with trip/group funds is credit card, but clients can still pay by ACH with trip/group funds (you will need to manually enable this).
Please keep in mind that if you manually enable clients to pay by ACH, the funds won't be instantly available for you to pay suppliers.Â
If you are experiencing issues here, please reach out to support. Thanks!Â
Michelle, monthly payment options are available on both invoices and group booking pages, which can flow into Funds. I recommend searching "payment schedule" to see our different articles which cover this option.Â
I need to pay two suppliers (1) TO and (2) the resort directly.  The resort will send me a link with an invoice. Can i use the group funds virtual card for this payment? or do I need to transfer the funds to my business account to make the final payment?Â
One the client's credit card - will my business name or the TO will appear on the statement.Â
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Hi Liz and Deneen! This does not change how the client pays their invoices or how the payments they make will appear on their statement, which will be as your business name.Â
The Funds feature only affects what happens to the payment after the client pays. In short, instead of those funds going to your bank account, they are placed in a Funds balance that you can instantly use to pay suppliers or withdraw your markup. From the client's perspective, nothing changes.Â
You can indeed pay the supplier directly out of the Funds balance using a virtual credit card!
Cassandra, if you are unable to see the full list of suppliers on your computer screen because it goes out of the bottom of the screen, I recommend zooming out by holding CTRL and tapping the minus - button until you can see the supplier you need. Please reach out to support if this does not work!
Hi!Â
I thought group funds was turned on before I started collecting payments. But it appears I was wrong. I now have funds floating in space lol while my group funds balance is reflecting 0.00. Is it safe to assume that I will receive those funds in my personal bank account and that any future payments will reflect in the group funds selection? If the floating funds are to be deposited into my personal account, what does that time frame look like?
I turned on trip funds but the last 2 payments that were made from the client has shown up as regular payments. What did I do wrong?Â
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How do you bring up the markup in a group is there a report or I’m I missing it?
Hi Jennae! Great question... There's not a report for markups right now, as our Commissions & Sales Report focuses on invoice pricing, which doesn't differentiate between supplier cost and markup. This is likely something that will be part of a future update as we continue evolving the ability to track supplier cost versus markup and commission.Â
Thanks it was resolved the same day!
I, too, am very interested in fully understanding the fees that go with this option. What is the CC processing fee when the client submits payment by CC and can that be built into the overall cost of the package? Also, for the withdrawl/transfer of our markup, is there another fee with that or is it part of the original CC processing fee? Again, needing to undestand the financial impact of this to determine if it makes good sense to use this feature for clients.
What CC types are used for the virtual cards, i.e. Mastercard, Visa, etc? Can we request a specific type if our supplier only accepts a certain one?
Vanessa --Â
While you are correct that a client can authorize payment on a supplier invoice, and their card won't be charged until you use that card to pay a supplier, that is a separate feature from what is being discussed in this guide.Â
The most important thing to remember when it comes to your Trip Funds and Group Funds is that you can think of each Funds balance as a "mini virtual bank account" that's in your name, and contains money that belongs to you. Here's why:
What this means is that your client will only see a charge on their credit card statement when they pay you. They will not see anything on their statement when you pay a supplier, because that transaction is exclusively between you and your supplier.
We go over this a bit more in our Funds FAQ.Â
Simone --Â
To the best of my knowledge, virtual cards all start with the number 4, indicating that these are Visa cards. It is not possible to choose or change the card issuer.
Is it possible to use group funds to pay a supplier who requires bank wire transfer only?
Hi Debbie!
It is! The guide here does need an update to confirm that, so we'll add that to our list of updates.
In the meantime, you can check out this guide: https://help.traveljoy.com/hc/en-us/articles/9043244866964-Send-your-suppliers-a-wire-or-bank-transfer-through-TravelJoy
So I have couple of questions,Â
I am new to this so I want to make sure I am doing this right. I have a host agency (Outside agents). I like traveljoy's CRM and would love to learn how to use it efficiently because it has a lot of things that I need.Â
So 1st question: With me having an host agency, am I able to collect payments through Travel Joy?Â
2. I will almost never direct deposit funds to my account; when using a virtual credit card, I am not sending a CC authorization form to the supplier correct? I am just paying for it as if I was them?
3. Even though I would like this option, do I still need to connect a bank account?
4. Am I able to pay airlines with a virtual credit card as well?
Is there a specific training on this? I tried using a test client (myself) and send $5 but did not know how to withdraw and get it to add as funds. Does it automatically go into funds or do I have to accept the charge and then it goes into funds?
Hi Shayla!
While TravelJoy allows any member with a US bank account to collect direct payments after verifying their bank account, you are responsible for confirming whether this is permitted by your host agency.Â
You are correct that paying the supplier with a virtual credit card is just like paying them with a physical credit card, as far as functionality goes. You'll type in the card details and submit the payment directly.
We do require a bank account to be on file for any form of direct payment processing, even if the collected payments will go to the Trip Funds or Group Funds balance. This is to help us verify your identity and comply with other federal regulations, as well as giving you the ability to withdraw funds to your account if needed in the future.Â
Virtual credit cards function identically to physical credit cards, and can be used to pay any merchant that accepts credit cards, including airlines.Â
For any specific questions about your account, please reach out directly to our support team by clicking the blue "Support" button at the bottom-right corner of TravelJoy, and we'll be happy to take a closer look!Â
I would like to pay a supplier using a virtual card.
Hi Mary!Â
1) The first and last name slot are for the contact name you have within the Supplier organization. If you do not have a contact there, you are welcome to add their business name. However, I do want to mention the slot "Supplier name" is for the business name. :)Â
2) As long as no payments from this card have been attempted, it will be available to use in April. Virtual credit cards are single-use, so they will only work for one transaction.Â
Simone, please send a message to the support team if this is not yet resolved. We will be happy to look into this for you.
Once you turn on trip/ground funds can you disable?
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