To learn how to collect trip funds and group funds, start with the following guides:
Once your client has made a payment into trip funds or group funds, you can both pay your supplier using a virtual credit card and withdraw your markup as profit.
Finding your trip funds
To get started, open the group or trip where trip funds have been collected. You'll see a new tab near the top labeled "Trip Funds" or "Group Funds" showing the total amount collected so far:
Click on the tab to see a breakdown of supplier funds and your funds from markup. To unlock the Pay a supplier and Withdraw funds buttons, upload a valid supplier document such as a contract, quote, invoice, etc.
Paying your suppliers using virtual credit cards
Click the "Pay a supplier" button to get started. Next, you'll need to enter the supplier, a description of what the payment is for, and the amount of the payment before clicking "Create virtual card."
This will create a virtual credit card. This virtual card uses the funds you've collected to make a payment to the supplier. Use the payment info like you would use a physical credit card to make this payment to your supplier and mark the payment as paid on your TravelJoy invoice.
Withdrawing your markup to your bank account
Click the "Withdraw funds" button to deposit funds into your bank account. First, choose the reason for the withdrawal:
Once you've chosen a withdrawal reason, additional options will appear. Once you've completed these and clicked the "Withdraw markup" button, this payment will be deposited as part of your normal payout in two business days.Â
Comments
70 comments
If I am not charging my planning fee will any fees be taken out of a direct invoice payment so I can use a virtual card to pay a supplier?
Great question, Amanda McDonald! There are processing fees included for any direct invoice payments, including those going to Funds. You can learn more about those here: https://help.traveljoy.com/hc/en-us/articles/360016249451-Payment-processing-time-and-fees
I am the travel agent of a group of 40 for a cruise. Each cabin has a separate booking confirmation. When paying that supplier with the Virtual card for the multiple bookings for that group, do I make one bulk payment to the supplier and make a note in the description as to how much is allocated to each booking or would I make multiple payments for each individual booking? Also, the cruise line is Virgin Voyages. I only see Virgin Atlantic and Virgin Australia listed as suppliers. Would I use one of those?
Hi Tolisha! You can manually type in the Supplier you need to make the payment to, as you do not need to select from the prepopulated list. The best method of submitting payment to the cruise line is however they prefer the payment submission! We have heard of both methods that you mentioned working, so it would be best to ask the cruise line the best way they can receive the payments.Â
Who is the credit card issuer when we pay direct using the virtual card?
Hi The Curated Experience! Stripe is our payment processor who issues the virtual cards through TravelJoy. Great question!Â
When did group funds start requiring a supplier contract? I just paid this supplier a few days ago from the group funds. Now I received more payments for my clients trip, went to pay the same supplier and the “pay supplier” option is grayed out?
Hi Chinwe,
These reviews have taken different forms over the years, with early versions dating back to 2019. Historically, we requested the necessary documentation via email, but we’re now working to bring these requests directly into the platform for a smoother and more secure experience. It’s possible that your initial payment didn’t trigger a review while this one did, as the system evaluates several factors behind the scenes. This process is part of maintaining Seller of Travel compliance, and you can find more details in our Seller of Travel FAQ!
Hi Caitlin, I understand the logic, however, a heads up would have been appropriate to avoid payment delays. In my note i mentioned that i made payments to the same supplier for the same trip a few days prior and the option/link to upload was not visible in any of my travel joy trips with funds available. Now this option is suddenly visible on all trips in my account with trip funds turned on. You can imagine having to pull contracts to upload for each trip (I have 23 active trips) will take some time so a heads up before or after implementation would have been helpful.
Hi Chinwe,Â
Thank you, sincerely, for your experience and feedback here. I will be sharing it with the team so that we can improve our future communication around changes such as this. If you have any further questions or concerns to share regarding the contract upload process, please do not hesitate to reach out to hello@traveljoy.com and we'd be happy to assist!Â
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