Overview

This guide is the third of a three-part series covering everything about groups, group booking pages, and managing bookings. Within each guide, you'll find a number of "Learn more" links, which will dive deeper into individual features. If you're looking for a high-level overview of groups or information on group booking pages, check out the other two guides below:

• Create and use a group to organize your trips explains the purpose of groups, how to create and edit your first group, and the basic functionality of groups and group trips
• Build a page for clients to book their group trip provides a step-by-step walkthrough to build a landing page where your clients can self-register for your group
• Manage and track your group's bookings (this guide) details all of the ways you can work with client bookings after they've booked via your group booking page

Contents

• Introduction
• Group booking page stats
• Manage group
  • By traveler
    • Details
    • Actions
    • Edit traveler details
    • Cancel traveler's reservation
  • By group
    • Details
    • Actions
    • Edit room details
    • Cancel booked room
• View payments

Introduction

In previous steps, you've created your group and published your group booking page. As clients book and pay deposits, you'll need to track all of that information and keep each client's booking up-to-date.

Group booking page stats

At the top of the Group Status page, you'll find total bookings, travelers, sales, and commission numbers. This summary is based on the group booking page for this group. If you have more than one GBP in a given group, you will be able to select the page you'd like to track from the dropdown at the top-right corner. 

Manage group

This page, also called the "group booking manager," is where you'll track and make changes to your bookings and the travelers that make up those bookings. It contains two tabs:

• By traveler: Track and edit each individual traveler's booking details
• By room: Track and edit the details of entire booked trips 

By traveler

Details

This tab contains a number of details about each individual traveler booked via the group booking page:

• Traveler
• Room (contains room type and room number -- both will match for roommates)
• Nights booked
• Add-ons (known as "extra options" on the group booking page)
• Payment status (learn more about this)
• Date registered

Actions

You can take a number of actions to update each traveler's booking:

• Click the suitcase to be taken to the traveler's trip
• Click the dollar sign to be taken to the invoice for the traveler
• Click the action menu (three dots) to see additional options

Edit traveler details

When you click the three dots and choose "Edit," you'll be able to make the following changes:

• Change the package (room type) for this traveler (Learn more)
• Change the add-ons (extra options) for this trip) (Learn more)
• Change the specific room that this traveler is in (Learn more)
• Change who is paying for this traveler's trip (Learn more)
• Change which trip (in TravelJoy) this traveler will be placed in

Cancel traveler's reservation

You can also choose to cancel this individual traveler's booking without affecting any roommates. Learn more.

By group

Details

This tab contains a number of details about each room booked via the group booking page:

• Room (contains room type and room number, based on inventory)
• Travelers (shows all travelers booked in the same room)
• Nights booked

Actions

You can take a number of actions to update each booked room:

• Click the suitcase to be taken to the primary traveler's trip
• Click the dollar sign to be taken to the invoice for the primary traveler
• Click the action menu (three dots) to see additional options

Edit room details

When you click the three dots and choose "Edit," you'll be able to make the following changes:

• Change the package (room type) for this booking (Learn more)
• Change the occupancy rate, which may affect pricing (Learn more)
• Change the travel dates for the room (Learn more)

Cancel booked room

You can also choose to cancel this entire booking. Learn more.

View payments

In addition to the "Payment status" column on the "By traveler" tab, you can track group-related invoices and payments on the "View payments" tab. This tab includes trips and invoices that were created manually, outside of a group booking page. Learn more.