What is this?

Every time you send an email to a client -- regardless of whether it's sent from your email provider's website, your phone's email app, or a platform like TravelJoy -- the email provider conducts some checks to help confirm that you are who you claim to be. 

When you've chosen to configure your TravelJoy account to send messages from your email address which uses a custom domain name -- think "myawesometravelagency.com" -- you'll need to configure some settings to pass these checks. These settings are part of your domain's DNS records.

These records can only be changed with your domain registrar, which is the company where you registered your domain name. This is often, but not always, the same as the company which hosts your website.

There are three types of DNS records you may need to add or update:

• DMARC for all custom domains (may already exist)
• CNAME for custom domains not connected through Google
• SPF/DKIM for Google-connected domains (may already exist)

DMARC record

If you send emails from your custom domain, a DMARC record should already exist in your DNS records. However, many providers do not automatically create this, which can negatively impact deliverability. For example, Yahoo began requiring DMARC from all senders in 2024. 

To determine whether DMARC is configured for your domain, you can use a site such as Mail-Tester and send a test message from your usual email app. The results will share whether DMARC passed, and provide some suggestions if it did not.

In that case, we recommend contacting your domain registrar and asking them to create a DMARC record with the following value:

v=DMARC1; p=none 

This particular setting is not TravelJoy-specific and should be configured regardless of whether you are sending messages from our platform. 

CNAME records

If you've chosen the "Custom Domain" option when configuring your outgoing email settings, you'll be presented with five CNAME records, each with a "hostname" and a "value." You can find these later by visiting Settings -> Email.

Some providers (such as GoDaddy and Wix) require a special format for the hostnames, which will be reflected automatically when you answer the question above the CNAME records.

Once all five records are entered, click "Verify." If the verification is unsuccessful, wait one hour and try again, and contact our support team if the verification continues to fail.

SPF/DKIM records

If you've chosen the "Google" option when configuring your outgoing email settings, your messages are sent by Google rather than TravelJoy. For most members, SPF and DKIM records are often already configured, but this is not guaranteed.

If you aren't sure whether these records are properly configured, you can visit a site such as Mail-Tester to run a test by sending a message from your Google Mail dashboard. 

If you determine that there is an issue with SPF or DKIM, we recommend contacting your domain registrar and sharing the above results, as these vary from one situation to the next.

These settings are not TravelJoy-specific and should be configured regardless of whether you are sending messages from our platform.