If your messages seem to not be getting through to your clients, it is possible that your email provider has blocked sending through TravelJoy. When this happens, you can turn off your custom outgoing settings and using TravelJoy's built-in sending service instead.
The only visible difference to the client is that your email messages will come from "Your Name <messaging@traveljoy.com>" instead of your existing email address. You will still receive their replies and other notifications.
Note: If your clients are not receiving some messages, please report those messages using this guide.
You can disable your custom settings by visiting Settings -> Email in TravelJoy and clicking the Disconnect button:
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Once you've done this, your account will be configured to send messages from TravelJoy's sending service automatically.
To resume sending outgoing messages through your custom domain email address in the future, see this guide.
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