Clients who use Comcast as their email provider may find that they are not receiving messages sent through TravelJoy. While these messages may be getting incorrectly labeled as spam, the client will not find their message in a spam folder due to a setting in their Comcast email account.
To fix this setting, your client can follow the steps in the guide below:
Once your client has turned on the "save a copy" feature, send your messages again and instruct the client to search their spam folder. If they find it, they can check the box next to this message and click the "Not Spam" button at the top of the page. This helps ensure that they will receive future messages in their inbox.
If your client is unable to navigate and disable this feature, you may also wish to suggest that the client provide an alternate, non-Comcast email address. Add this as the primary email address on their profile and re-send all important messages after making the change.
If your client makes the above changes, then you send a new message, and the client still does not receive it, please reach out to TravelJoy support for assistance.